Innovation

Smart Triage

2025 | Carmelo Insalaco

Smart Triage is the UK’s only fully autonomous AI-powered triage and appointment booking system for GP practices. By seamlessly integrating with EMIS and TPP SystmOne, it removes the need for manual data entry or staff intervention, ensuring patients are triaged and booked into the right care pathway—whether online, by phone, or in person. With real-time urgency assessment, red-flag detection, and support for planned and preventive care, Smart Triage optimises workflows, enhances patient access, and frees up GP capacity for those who need it most.

GP practices across the UK are overwhelmed with demand, leading to longer wait times, administrative burden, and ineRiciencies in appointment booking. Smart Triage by Rapid Health is the UK’s only fully autonomous AI-powered system that completely automates patient triage and appointment scheduling, reducing manual workload while ensuring patients receive the right care at the right time.

Seamlessly integrating with EMIS and TPP SystmOne in the cloud, Smart Triage requires no local software installation and operates without manual intervention from practice staR or clinicians. Patients can access triage online, over the phone, or in person, ensuring inclusivity for all patient demographics.

How Smart Triage Works:

1. Patient Request: Patients enter symptoms via an online form, phone, or walk-in consultation.

2. Automated Triage: AI-driven structured questions assess clinical urgency, patient needs, and preferences, then assigns the appropriate level of care.

3. Appointment Booking: Based on the triage outcome and local practice setup, patients are automatically oRered appointments with a GP, nurse, or other healthcare professional within a clinically safe timeframe.

4. Real-Time Reporting: Practices gain access to detailed analytics on patient demographics, demand trends, and appointment utilisation, empowering datadriven decision-making.

Smart Triage identifies red-flag symptoms, ensuring urgent cases are prioritised, including suspected cancer referrals (NICE NG12 guidelines). It operates on a five-tier urgency system: Black (emergency), Red (same-day), Amber (next day), Yellow (within 5 days), and Green (routine), ensuring patients receive the right level of care within clinically appropriate timeframes.

Beyond triage, Smart Triage supports planned and preventive care, including vaccinations, smears, and chronic condition management, while oRering custom pathways for children under 16 and at-risk patients. By automating patient flow, Smart Triage reduces administrative workload, improves patient access, and optimises GP capacity—delivering faster, fairer, and more eRicient primary care.