The Digital Continuing Healthcare (CHC) Assessment Process (CHC2DST) – one of the innovations supported by the NHS Innovation Accelerator (NIA) – features in a new case study showcasing digital transformation in Cheshire and Wirral.

Produced with support from the NHS Business Services Authority, the case study outlines key lessons learned from the introduction of digital processes to the Continuing Healthcare (CHC) and Complex Care Service in Cheshire and the Wirral between 2016 and 2018.

It draws together some brief contextual background to the relevant CCGs, the key drivers for their decision to go digital, how the changes were implemented and the service’s aspirations for the future.

The case study also highlights key outcomes, which include:

  • 26% improvement in referrals processed within 28 days standard
  • 52% reduction in average wait days
  • £3.4m QIPP savings achieved in 17/18
  • £5.3m QIPP savings forecast in 18/19

Read the Continuing Healthcare Improvement Case Study here.

For more information on this case study, email